Returns/Refunds
If you receive a product that is defective or damaged during shipping, we offer a 100% money-back guarantee or replacement. Please contact us within three days of delivery, and we will either issue a full refund or send a replacement item.
Please note that returns or refunds are not accepted if:
- Your order does not arrive due to factors within your control, such as providing an incorrect shipping address.
- You are simply unhappy with the product.
We reserve the right to deny refunds or returns if the item does not meet the criteria listed above or if the product has been used, altered, or damaged in any way.
Order Cancellations & Changes Policy
- 4-Hour Grace Period
Customers have a 4-hour grace period from the time of order placement to make changes or request a cancellation. - Cancellation of Unfulfilled Orders
Orders can be canceled within the 4-hour window. Additionally, if an order hasn’t yet been fulfilled, we can accommodate cancellation requests. - Fulfilled Orders
Once an order is fulfilled and the packaging and shipping process has started, we cannot cancel the order or make any changes.
If you wish to make changes or cancel your order within the specified timeframe, please contact us at carclimatepro@gmail.com or call 682-402-9143. Our team will be happy to assist you.
This policy ensures a clear understanding of our order cancellation and return procedures while promoting efficient service. If you have any questions, feel free to reach out!