Frequently Asked Questions
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we offer international shipping. Shipping fees and delivery times vary depending on your location.
How long does shipping take?
Orders are typically processed within 1-2 business days (Monday to Friday, excluding holidays). Estimated delivery times after processing are:
- Standard Shipping: 5-10 business days
- Expedited Shipping: 2-5 business days
- Express Shipping: 1-3 business days
Delivery times are estimates and not guarantees, as factors like weather or carrier delays may affect shipping.
Can I track my order?
Yes! Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your package using the carrier’s website or the tracking link in your email.
What is your return and refund policy?
If you receive a product that is defective or damaged during shipping, we offer a 100% money-back guarantee or a replacement. Please contact us within three (3) days of delivery with photos of the damaged item.
We do not accept returns or refunds if:
- The order does not arrive due to an incorrect shipping address provided at checkout.
- You are simply unhappy with the product.
- The item has been used, altered, or damaged after delivery.
We reserve the right to deny refunds if the product does not meet the conditions above.
Can I cancel or modify my order?
You have a 4-hour grace period from the time of order placement to request changes or cancellations.
- If your order has not yet been fulfilled, we can cancel or modify it.
- Once an order has been fulfilled or shipped, we cannot cancel or make any changes.
If you need to cancel or modify an order, please contact us as soon as possible at carclimatepro@gmail.com or call 682-402-9143.
What happens if my package is lost, stolen, or damaged?
If your package is lost in transit, contact us at carclimatepro@gmail.com for assistance.
We are not responsible for stolen packages after they are marked as delivered. If package theft is a concern, consider shipping to a secure location.
If your order arrives damaged, contact us within 3 days of delivery with photos of the damaged item and packaging, and we will arrange a replacement or refund.
Do you use cookies on your website?
Yes, we use cookies to enhance your browsing experience. You can manage or disable cookies in your browser settings, but some features of our website may not work properly if cookies are disabled.
How can I contact customer support?
We’re here to help! You can reach us at:
📧 Email: carclimatepro@gmail.com
📞 Phone: 682-402-9143